what is the SLA for responding to bugs?

[Christos Zoulas]

On Oct 18,  5:48pm, vladimir.x.ivanov at oracle.com (Vladimir Ivanov) wrote:
-- Subject: Re: what is the SLA for responding to bugs?

| Thanks for the detailed report, Christos.
| 
| I'm not aware about any SLA, but development team tries to triage 
| incoming bugs in prompt manner. Unfortunately, the bug was filed w/o 
| subcategory set, so it went unnoticed.
| 
| I was able to reproduce it and added some root cause analysis, but I 
| can't promise anything about fixing it in 8u. (And the fact that 9 isn't 
| affected makes it less likely.)

Thanks you very much! I am trying to get some paid support on my side to
see if this can be fixed in 8...

Best,

christos