<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
</head>
<body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">
<div>
<blockquote type="cite" class="">
<div class="">On Jul 22, 2022, at 9:04 AM, Kevin Bourrillion <<a href="mailto:kevinb@google.com" class="">kevinb@google.com</a>> wrote:</div>
<br class="Apple-interchange-newline">
<div class=""><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class="">Note
that *some* decisions which produce strong initial antipathy in the minds of users will actually become good teachable moments! "Here's why the reaction you had was tied to old assumptions that we are intentionally leaving behind for these good reasons." Even
a user who doesn't<span class="Apple-converted-space"> </span></span><i style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class="">agree</i><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class=""> with
the decision can still hang their </span><i style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class="">learning</i><span style="caret-color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; float: none; display: inline !important;" class=""> onto
this. In fact I think some of the *best* teachable moments will be like that.</span></div>
</blockquote>
</div>
<br class="">
<div class="">This seems like a really good piece of wisdom to hold on to in all of our terminology/model discussions. Unintuitive != bad. Thanks!</div>
</body>
</html>